Roaming, International & Charges

Roaming & International Zones

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Australia, Canada, South Africa, United States

Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Bangladesh, Barbados, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Dominica, Ecuador, Ghana, Grenada, India, Israel, Kenya, Macau, Mexico, Moldova, Monaco, Montserrat, New Zealand, Nicaragua, Peru, Puerto Rico, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, Turkey, Turks and Caicos Islands, United Arab Emirates, Uruguay, Venezuela, Vietnam.

Azerbaijan, Belarus, British Virgin Islands, Brunei Darussalam, Costa Rica, Egypt, Georgia, Guyana, Indonesia, Jamaica, Japan, Kosovo, Macedonia, Mauritius, Oman, Panama, Serbia, Sri Lanka, Trinidad and Tobago, Ukraine.

Afghanistan, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Cambodia, Cameroon, Cape Verde, Democratic Republic of Congo, Dominican Republic, El Salvador, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Hong Kong, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Lebanon, Lesotho, Liberia, Madagascar, Malaysia, Mali, Mongolia, Montenegro, Morocco, Nepal, Niger, Nigeria, Pakistan, Philippines, Senegal, Seychelles, Sierra Leone, Sudan, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Uganda, Uzbekistan, Zambia.

Rest of the World, Maritime / Aircraft / Satellite

Roaming & International Charges

UK Out-of-Bundle Charges

Charge Type 

Price 

UK Mobiles /minute

5p

Landlines  /minute

5p

Voicemail 

5p

Text Messaging /SMS

5p

Multi-Media Messaging /MMS

24p 

Mobile Data /MB

10p

0500 and 0800 /minute

Free 

Access Charge (084, 087, 09, 118) /minute

10p

101 /minute

Free 

0800, 0808 /minute

Free 


International Charges

International charges apply to any communication made to another country while in the UK.

 

Communication to...

Price...

Voice Calls

Zone 1 

7p /minute 

Zone 2 

20p /minute 

Zone 3 

25p /minute 

Zone 4 

30p /minute 

Zone 5 

40p /minute 

Zone 6 

58p /minute 

SMS 

Zone 1 

7p /SMS 

Zone 2, 3, 4, 5 or 6 

12p /SMS 


Roaming Charges

Roaming charges apply to any communication made or received while outside the UK.

Outbound Calls

Outbound call, to all Zones, made from...

Zone 1 

Zone 2 

Zone 3 

Zone 4 

Zone 5 

Zone 6 

7p /minute

10p /minute

60p /minute

72p /minute

£2.16 /minute

£4.32 /minute

 

Inbound Calls

Inbound call received while in...

Zone 1 

Zone 2 

Zone 3 

Zone 4 

Zone 5 

Zone 6 

 1p /minute

6p /minute

6p /minute

5p /minute

5p /minute

72p /minute 


Outbound & Inbound SMS

Note: Inbound SMS is free of charge while in any Zone

Outbound SMS to any Zone from...

Zone 1 

Zone 2 

Zone 3 

Zone 4 

Zone 5 

Zone 6 

2p /SMS

12p /SMS

24p /SMS

48p /SMS

96p /SMS

96p /SMS

 

MMS

Outbound MMS from any Zone 96p /MMS
Inbound MMS while in any Zone Free

Charges FAQs

International
When you make calls and texts, while in the UK, to someone who is not in the UK

Roaming
When you use your phone (calls, texts or data) while not in the UK

It is always advisable to call in to customer services prior to travelling, just to ensure there are no bars on your account

All incoming calls are free whilst you are in the UK

Typically, you’d be billed on your next invoice, however, it can take up to 3 months to be billed for any international or roaming charges

Usually your handset will select a network automatically, however, this isn’t always the case. If you are getting no service, try manually selecting a network in your device settings

If the above doesn’t work, you will need to contact customer services