Roaming & International Zones
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Australia, Canada, South Africa, United States
Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Bangladesh, Barbados, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Dominica, Ecuador, Ghana, Grenada, India, Israel, Kenya, Macau, Mexico, Moldova, Monaco, Montserrat, New Zealand, Nicaragua, Peru, Puerto Rico, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, Turkey, Turks and Caicos Islands, United Arab Emirates, Uruguay, Venezuela, Vietnam.
Azerbaijan, Belarus, British Virgin Islands, Brunei Darussalam, Costa Rica, Egypt, Georgia, Guyana, Indonesia, Jamaica, Japan, Kosovo, Macedonia, Mauritius, Oman, Panama, Serbia, Sri Lanka, Trinidad and Tobago, Ukraine.
Afghanistan, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Cambodia, Cameroon, Cape Verde, Democratic Republic of Congo, Dominican Republic, El Salvador, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Hong Kong, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Lebanon, Lesotho, Liberia, Madagascar, Malaysia, Mali, Mongolia, Montenegro, Morocco, Nepal, Niger, Nigeria, Pakistan, Philippines, Senegal, Seychelles, Sierra Leone, Sudan, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Uganda, Uzbekistan, Zambia.
Rest of the World, Maritime / Aircraft / Satellite
Roaming & International Charges
UK Out-of-Bundle Charges
Charge Type |
Price |
UK Mobiles /minute |
5p |
Landlines /minute |
5p |
Voicemail |
5p |
Text Messaging /SMS |
5p |
Multi-Media Messaging /MMS |
24p |
Mobile Data /MB |
10p |
0500 and 0800 /minute |
Free |
Access Charge (084, 087, 09, 118) /minute |
10p |
101 /minute |
Free |
0800, 0808 /minute |
Free |
International Charges
International charges apply to any communication made to another country while in the UK.
|
Communication to... |
Price... |
Voice Calls |
Zone 1 |
7p /minute |
Zone 2 |
20p /minute |
|
Zone 3 |
25p /minute |
|
Zone 4 |
30p /minute |
|
Zone 5 |
40p /minute |
|
Zone 6 |
58p /minute |
|
SMS |
Zone 1 |
7p /SMS |
Zone 2, 3, 4, 5 or 6 |
12p /SMS |
Roaming Charges
Roaming charges apply to any communication made or received while outside the UK.
Outbound Calls
Outbound call, to all Zones, made from... |
|||||
Zone 1 |
Zone 2 |
Zone 3 |
Zone 4 |
Zone 5 |
Zone 6 |
7p /minute |
10p /minute |
60p /minute |
72p /minute |
£2.16 /minute |
£4.32 /minute |
Inbound Calls
Inbound call received while in... |
|||||
Zone 1 |
Zone 2 |
Zone 3 |
Zone 4 |
Zone 5 |
Zone 6 |
1p /minute |
6p /minute |
6p /minute |
5p /minute |
5p /minute |
72p /minute |
Outbound & Inbound SMS
Note: Inbound SMS is free of charge while in any Zone
Outbound SMS to any Zone from... |
|||||
Zone 1 |
Zone 2 |
Zone 3 |
Zone 4 |
Zone 5 |
Zone 6 |
2p /SMS |
12p /SMS |
24p /SMS |
48p /SMS |
96p /SMS |
96p /SMS |
MMS
Outbound MMS from any Zone | 96p /MMS |
Inbound MMS while in any Zone | Free |
Charges FAQs
International
When you make calls and texts, while in the UK, to someone who is not in the UK
Roaming
When you use your phone (calls, texts or data) while not in the UK
It is always advisable to call in to customer services prior to travelling, just to ensure there are no bars on your account
All incoming calls are free whilst you are in the UK
Typically, you’d be billed on your next invoice, however, it can take up to 3 months to be billed for any international or roaming charges
Usually your handset will select a network automatically, however, this isn’t always the case. If you are getting no service, try manually selecting a network in your device settings
If the above doesn’t work, you will need to contact customer services