Calls, Data & Roaming Charges

UK Out of Bundle Charges (when you are in the UK)
Charge Type Cost
UK Mobiles & Landlines 11p per minute
Voicemail 20p per minute
Text Messaging 10p per SMS
Multi-Media Messaging 20p per MMS
Mobile Data £0.12 per MB
0500 and 0800 Free
Access Charge (084, 087, 09, 118) 21p per minute (+ service charge
101 Free
0800, 0808 Free
 
 
International Charges (from the UK to someone abroad)
Where you’re contacting (landline and mobile) Calling
per minute		 Texting
per message
Guernsey, Ireland, Isle of Man, Jersey 11p 10p
Ireland (Landlines & Mobiles)		 5p
European Countries 		20p
US & Canada 25p
Anywhere else 		£1.50 50p
Roaming Charges (calling/ messaging/ data use whilst you’re abroad)
Calling home or customer care, receiving calls, sending texts and using data.
IQ's services all include "Roam Like Home". This means that you can use your data allowance, and call UK numbers, whilst you are roaming abroad, for no extra charge although some fair usage applies. 
Zone
you are in		 Calling UK/VM
per minute		 Customer Care (500) Receiving Calls
per minute		 SMS
per message		 Data Use
per MB
1 RLAH* Free RLAH* RLAH* RLAH*
2 - 3 £1.00 £1.00 50p £1.00
4 - 5 £1.80 £1.80 £4
6 £2.50 £10
7 (restricted)** £5.00 £1 £15


Calling other Countries –
 
When you are in Zone 1
Zone
you are contacting		 Cost
per minute
1 RLAH*
2 £1.20
3 - 6 £2.60
7 (restricted)** £5.50
When you are in Zone 2
Zone
you are contacting		 Calling
per minute
1 - 2 £1.20
3 - 6 £2.60
7 (restricted)** £5.50
When you are in Zone 3
Zone
you are contacting		 Calling
per minute
1 - 3 £1.20
4 - 6 £2.60
7 (restricted)** £5.50
When you are in Zone 4
Zone
 you are contacting		 Calling
per minute
1 - 2 £2.20
3 - 6 £2.60
7 (restricted)** £5.50
When you are in Zone 5
Zone
you are contacting		 Calling
per minute
1 - 2 £2.00
3 - 6 £2.60
7 (restricted)** £5.50
When you are in Zone 6
Zone
you are contacting		 Calling
per minute
1 - 6 £2.60
7 (restricted)** £5.50
When you are in Zone 7
Zone
you are contacting		 Calling
per minute
1 – 7
(7 is restricted) **		 £5.50
 
 
 
 

*RLAH – What is this?

  • Stands for Roam Like At Home
  • Fair usage applies to bundles added after 1st October 2024. The allowances are as follows:
    • 10GB/2.5GB Roaming,
    • 30GB/7.5GB Roaming,
    • 100GB/25GB Roaming. 

    Charges FAQs


    What’s the difference between International and Roaming?
    • International = when you’re in the UK, calling/ texting someone who is not in the UK
    • Roaming = when you use your phone (calls, SMS or data) when you are not in the UK
    Do I need to do anything to use my services whilst abroad?
    • It is always advisable to call in to customer services prior to travelling, just to ensure there are no bars on your account
    What about receiving calls in the UK?
    • All incoming calls whilst you are in the UK are free
    When will I be billed?
    • Typically, you’d be billed on your next invoice, however, it can take up to 3 months to be billed for any international or roaming charges
    I’m getting no service whilst abroad, what should I do?!
    • Usually your handset will select a network automatically, however, this isn’t always the case. If you are getting no service, try manually selecting a network in your device settings
    • If the above doesn’t work, you will need to contact customer services
     

    Roaming Zones:


    Zone 1:

    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Guadeloupe, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Romania, Réunion, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland


    Zone 2:

    Australia, Canada, South Africa, United States


    Zone 3:

    Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Barbados, Bangladesh, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Dominica, Ecuador, Grenada, Ghana, Israel, Kenya, Macau, Mexico, Moldova, Montenegro, Nicaragua, New Zealand, Peru, Puerto Rico, Qatar, Rwanda, Russia, Saudi Arabia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Singapore, Turkey, Turks and Caicos Islands, Uruguay, Venezuela, Vietnam


    Zone 4:

    Azerbaijan, Belarus, Brunei Darussalam, British Virgin Islands, Costa Rica, Egypt, Georgia, Guyana, Indonesia, Jamaica, Japan, Kosovo, Macedonia, Mauritius, Oman, Panama, Serbia, Sri Lanka, Trinidad and Tobago, Ukraine


    Zone 5:

    Afghanistan, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Cambodia, Cameroon, Cape Verde, Democratic Republic of Congo, Dominican Republic, El Salvador, Gabon, Gambia, Georgia, Greenland, Guinea, Guinea-Bissau, Hong Kong, Iraq, Iran, Jordan, Kazakhstan, Kuwait, Lebanon, Lesotho, Liberia, Madagascar, Malaysia, Mali, Morocco, Montenegro, Nepal, Niger, Nigeria, Pakistan, Philippines, Senegal, Seychelles, Sierra Leone, Sudan, Tajikistan, Tanzania, Thailand, Tunisia, Uganda, Uzbekistan, Zambia,


    Zone 6:

    Rest of the world / Maritime / Aircraft / Satellite