Returns & Shipping

Returns policy:

If purchased online or over the phone our airtime contract can be cancelled within 14 days of receipt of the goods. 

If purchased in-store there is no 14-day cancellation period.

Return Process:

All returns and cancellations require authorisation, which can be obtained by calling 01225 588101. Please note that unsolicited returns will not be processed and will be returned to the contract holder.

If there is an associated airtime agreement, you will remain liable to pay for the line rental until the goods we supplied to you are received back by us in their original packaging. You are also liable for any out of bundle charges incurred during this time.


Shipping Policy:

Your goods will be sent to you at the address provided during your purchase. 

All other goods will be sent via 1st Class Post or a Courier (subject to change). This is a next day delivery service (excluding weekends and public holidays). Goods can only be despatched to your home address for security reasons.

Order Time: Expect delivery:
Monday to Friday before 4.30pm Next day
Saturday & Sunday Tuesday